Director for Quality Assurance and Quality Control
Job Description:
Reporting to the Chief of Staff, the Director for Quality Assurance and Quality Control is responsible for ensuring continuing customer satisfaction through delivery of high-quality services and products that meet or exceed all customer requirements and applicable industry standards.
·Establish and lead Quality organization and capability for 4000person professional services and product company with a diversified domestic and international customer base
·Promote quality achievement and performance improvement throughout the organization through leadership, communication, and training
·Assess and identify appropriate quality certification—e.g., ISO 9000:2008—and lead company to certification within 12 months of hire
·Define, develop, and deploy quality assurance strategy, addressing all sectors within
·Define, develop, and deploy CPI strategy, addressing all sectors within group
·Provide effective communication regarding quality-related issues, objectives, initiatives, and performance
·Interact with fielded teams, in domestic and international locations, to ensure adherence to client requirements and to implement and sustain quality initiatives
·Collaborate with subcontracts staff to establish quality standards for subcontractors and ensure adherence over contract lifecycles
·Ensure compliance and with national and international standards and legislation
·Liaise with customers’ auditors and ensure execution and corrective action and compliance with customer specifications and contractual requirements
·Support proposal efforts with measureable quality control procedures and processes
Minimum Qualifications:
·BS or BA in engineering, technical discipline, or business administration; MBA and/or MS or MA in a related discipline preferred
·Continuous Process Improvement (CPI) capability and experience
·Minimum 10 years of quality management experience and 5 years in a management position
·Experience as a federal contractor; DoD experience preferred
·Experience in managing and working with teams at multiple, geographically diverse sites
·Knowledge of ISO 9000 required; experience in implementation and certification preferred
·Willingness to travel
Skills Needed:
·Demonstrated leadership, problem solving, and communication skills that inspire team confidence and respect
·Demonstrated project management skills and computer software skills, to include use of Microsoft Office products
·Demonstrated ability to work in multi-cultural environments preferred
·Strong analytical skills and experience with implementation and administration of quality performance measurement metrics, such as defect profiles and performance to entry and exit criteria
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