Configuration Manager
Job Description:
Our successful candidate must have expert knowledge of CM practices, expert knowledge of CM standards, and knowledge of tools used in implementing a successful CM program. They must be skilled in application of CM requirements; and in creation of the CM plan. They must have the ability to plan, monitor, and report on CM activities. They must have the ability to work with all levels of personnel from Program Manager, Project Manager, through development engineer. They must have the ability to train others in CM requirements processes, and tools used to implement the CM process. They will serve as an expert technical resource for configuration issues. They will report to the ITIL Service Manager. This individual must have hands-on Configuration Management experience in an ITIL process environment. They should have previous experience planning, developing, documenting and executing a configuration management / change control program. They will demonstrate knowledge in the Configuration Management activities of Configuration Planning, Configuration Identification, Configuration Control, Configuration Status Accounting, and Physical Configuration Audits. They will develop and maintain policy, process and procedures to ensure that configuration management controls are capable of supporting deployment activities and implementations to meet business needs. They will understand the CM needs by meeting with, and listening, to stakeholders. They will plan and oversee changes to the as-is implementation of our current Service Delivery and Asset management systems to improve process efficiency. They will define tasks and activities clearly describing deliverables, roles and responsibilities for all stakeholders. They will help to identify items to be placed under configuration control, including but not limited to hardware, software, documentation, scripts, etc. They will evaluate existing system configurations and recommend infrastructure changes to improve or enhance performance and maintainability. They will participate in reviews to enforce and ensure configuration procedures are adhered to. They must have experience in standing up a Configuration Control Board (CCB), tracking baselines, building media and writing/maintaining CM documentation such as CM Plans, charters, agendas, minutes, and Standard Operating Procedures.
Minimum Qualifications:
·6+ years related experience
·ITIL Foundations Certification
·THIS POSITION REQUIRES THE ABILITY TO OBTAIN/HOLD A US GOVERNMENT SECURITY CLEARANCE
·ITIL Release, Control and Validation Certification
Skills Needed:
·Strong communication skills
·Strong analytical and problem solving skills to resolve technological problems
·Strong leadership skills to guide and mentor the work of less experienced personnel
·Ability to work independently and as part of a team
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